Delivery Policy

Shipping & Delivery:

Estimated local delivery time for (Lahore) is 24 hours; if order is placed before 03:00 PM (PST) and local delivery is available to the address then order will be delivered the same day. Delivery time can vary in unfavorable conditions. The charges for local delivery are variable accordance to the distance but you will be informed before delivery.

Urgent delivery will only be processed on advance online payment and delivered by local delivery apps such as, Bykea, Careem and Indrive. The charges that will apply has to be paid at the time of delivery by the customer. Please, select the right option at checkout for delivery.

Delivery via TCS and M&P Couriers may take 1 – 3 working days as per courier service provided time. To remote areas, the delivery time may vary. Order placed before 3:00 PM (PST) will ship the same day otherwise it will ship on the next working day. Additional charges may apply on priority orders, arrive in 24 hours. Order placed late on Saturday will not be processed until Monday. Fixed delivery charges are applicable for orders weigh less than 1kg. The charges may vary with increase in weight and size of the package. Variable charges will apply to different zones.

Company will not be held responsible for order being delivered late by courier. Kindly contact your courier in time to avoid inconvenience. For tracking number of your order, contact us.

Returned orders will only be reprocessed if the order amount is paid in advance. Please read the below sections for more details.

1.1        Introduction:

AutomationControls (“AutomationControls”, “We”, “Our” or “Us”) is committed to providing our customers with fast and reliable delivery for their orders. This deliver policy outlines our delivery methods, delivery times, and other important information related to our delivery process.

1.2        Delivery Methods, Time & Charges:

We offer several delivery options to our customers within Pakistan: (i) Delivery via 3 Party Courier & Logistic Service Companies (i.e., Leopards, TCS, M&P, Local Logistic Partners, Daewoo, Asia Cargo or Similar etc.), (ii) Local Store Pickup (Only for Lahore). All the Delivery options will be displayed at Checkout Process. The availability, time & charges of these Delivery options may vary depending on the item(s) in your order and your shipping destination.

1.2.1 Delivery Through Courier & Logistic Companies:

(i) For All Pakistan excluding Lahore, shipping charges Rs. 300/- will be applied for all the orders below 2kg, (ii) For Lahore, shipping charges Rs. 200/- will be applied for all the orders below 2kg & total order value less than Rs. 3000/-. (iii) For the orders above 2kg, HEAVY SHIPMENT charges will be applied, (iv) Delivery time will be from 2 to 7 Working days depending on the location, (v) All the orders before 3 PM will be processed the same day (Monday till Saturday), (vi) Special Delivery conditions can be mentioned in comments while checking out. Our team will coordinate accordingly.

1.2.2 Local Store Pickup:

(i) The local store pickup facility is only for Lahore, (ii) Local Store pickup can be done the next day of the Order placed, but the order must be placed before 3 PM to be ready to pick up the next day, (iii) There are no extra charges for this service, (iv) Timings for order pick up is 10:00 AM till 6:00 PM (Monday to Saturday). For Friday, timings are from 10:00 AM to 12:30 PM and 2:30 PM to 6:00 PM, (v) Local pickup service is not available on Sunday.

1.3 Exclusion of Liability for Third-Party Couriers and Logistics Providers:

All shipments are completed through third-party logistics and courier services. While we partner with reputable carriers, we are not liable for any delays, damage, or issues that may occur once the shipment departs from our Stores locations. In the event of delivery delays, loss, or damage caused by the courier or logistics provider, we will support you in communicating with the respective carriers. However, the responsibility for addressing and resolving such matters lies with the third-party courier, and we disclaim any liability for such occurrences.

1.4        Order Processing:

We process orders as quickly as possible, usually within one to two business days. Once your order has been processed and confirmed via Telephonic Conversation or WhatsApp message, we will send you a confirmation email or text message with your order details and shipping information. If there is a delay in processing your order, we will contact you as soon as possible to let you know. Delivery Time is calculated from the day order is dispatched from our Stores location.

1.5      International Shipping:

We currently only offer international shipping to limited countries. If you do not see your country listed as a shipping option during checkout, please contact us for more information at info@automationcontrols.com.pk (mailto:info@automationcontrols.com.pk)

1.6        Customs and Duties:

International orders may be subject to customs and duties fees. These fees are the responsibility of the customer and are not included in the shipping fees charged by AutomationControls. We recommend that you contact your local customs office for more information on Custom Duties, Taxes, or any other similar charges for clearance of goods.

1.7      Tracking Your Order:

Once your order has been shipped, we will provide you with a tracking number or a link to track your package. You can track your order anytime once it is dispatched on our given link or by Tracking number provided to you against your order. If you have any questions about your shipment or delivery, please contact us at mailto:info@automationcontrols.com.pk

1.8      Returns and Refunds:

Please see our Return & Refund Policy for information on returning items and receiving refunds.

1.9      Contact Us:

If you have any questions about this Shipping Policy or our practices, please contact us at  mailto:info@automationcontrols.com.pk.